At Aira Decor, we prioritize customer satisfaction and quality assurance. We take pride in offering high-quality decor products, and we stand by their durability and craftsmanship. If, however, you encounter a damaged product, we’re here to help with a simple return and refund process.
Return Policy
- Eligible Returns: Returns are only accepted for products that arrive damaged. To qualify for a return, please ensure the following:
- The product was damaged during shipping or arrived with visible defects.
- You have documented evidence of the damage (as outlined below).
- Proof of Damage:
- To process your return, we require clear, uncut, and unblurred video evidence of the damaged item.
- The video should capture each side of the product to fully display the damage and should be taken immediately upon receiving the item.
- This evidence must be submitted to us within 7 days of receiving the product. Unfortunately, we cannot accept return requests that are reported beyond this timeframe.
Refund Process
- Refund Timeframe: Once the damaged product has been verified, we will initiate a refund. The standard refund processing time is between 7-10 business days.
- Refund Method: Refunds will be processed back to your original payment method or as store credit, based on your preference.
Important Notes
- Only items that meet the return eligibility criteria and have been verified as damaged will be refunded.
- Refunds will not be issued for products that are found to be intact, as this policy is strictly for damaged goods only.
For any questions or assistance with your return, please contact our customer service team. We appreciate your understanding and cooperation in helping us ensure a smooth and fair return process. Thank you for choosing Aira Decor!